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Warranty Coverage

  • All products purchased from Roam Ebikes guaranteed to be delivered in new condition, free from any defects in manufacturing, materials and craftsmanship.
  • All electric bike conversion kits, motors, batteries and most of parts and accessories purchased from Roam Ebikes are warranted against defects for one year from the date of sale. Products excepted from one year warranty are listed under Warranty Exclusions section.

Warranty Exclusions

  • Shipping fees are not covered on a warranty repairs. Buyer is responsible for all shipping costs when arranging warranty repair or exchange.
  • Warranty does not cover any damages or defects caused by modifications of original product, improper installation, accidents, or other incidents that are not the result of normal use of the product.
  • Warranty is not transferable and is valid for original purchaser only.
  • Warranty may be voided at Roam Ebikes sole discretion if original product label is missing.
  • Shipping fees on returns and exchanges are not covered unless the product is defective on arrival or is not as described.
  • The following products are not covered by one year warranty: spokes, rims, freewheels.


  • While defective products under warranty can be exchanged or repaired, we do not accept returns of batteries, wheels, spokes, and any customized products.

Warranty and Returns Requests

  • Warranty or returns requests should be submitted by email to and must include order number and detailed description of an issue.